Contact PockDose

Our support team is available 24 hours a day, 7 days a week, including Hong Kong public holidays. You can write in English or Cantonese.

How to reach us

• Support portal: send a message through the PockDose support portal.
• Live chat: open live chat to speak with a support agent.
• Order tracking: follow a dispatched parcel on the order tracking page.

Customer service and tracking run on a separate support website, so your order details stay apart from the shop itself.

Before you get in touch

Have these ready so we can help quickly:

• your order reference number (in your confirmation email);
• the email address you used to order;
• a short description of what you need.

Address

PockDose, 17 Stone Nullah Lane, Wan Chai, Hong Kong.

Our support team handles orders, payment and delivery. For a medical emergency in Hong Kong, call 999.